Refund policy
Because our products are handcrafted personal care items, we do not accept returns or exchanges once an order has been delivered. This policy is in place to protect the health and safety of our customers.
That said, your experience matters to us, and we are committed to working with you if something isn’t right.
You can always contact us for any question at theshepherdsgold@gmail.com.
Damages, Errors and issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery at theshepherdsgold@gmail.com with your order number and photos of the issue.
We will review the situation and, at our discretion, offer one of the following resolutions:
- Store credit
- A replacement item
- A refund only in cases where the issue cannot reasonably be resolved otherwise
Non-Returnable Items
Due to the nature of our products, we do not accept returns or exchanges on:
- Personal care and cosmetic products
- Opened or used items
- Sale items or gift cards
Please note that texture changes due to warm weather (such as softening or melting during shipping) are normal for tallow products and do not affect product quality.
Refunds (If Applicable)
Refunds are not guaranteed and are issued only in rare cases where a product issue cannot be reasonably resolved through replacement or store credit. If a refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.
Exchanges
We do not offer direct exchanges. If an issue qualifies for resolution, we will determine the most appropriate solution on a case-by-case basis.
European Union
At this time, Shepherd’s Gold does not ship to the European Union.